At Foodvillage, customer satisfaction is our top priority. We always strive to deliver fresh and quality food on time. However, if something goes wrong, our refund policy ensures fairness and transparency.
1. If the wrong item has been delivered.
2. If the food arrives in unacceptable condition (damaged, spoiled, or unsafe to eat).
3. If your order is canceled by the restaurant or Food Village before delivery.
4. If the delivery is excessively delayed and you no longer wish to receive the order.
If you change your mind after the food has been prepared or dispatched.
If the issue arises due to incorrect delivery address or contact details provided by you.
If you are unsatisfied with taste or portion size (subjective preferences).
Contact our support team through the app within 2 hours of delivery.
Provide your order ID, details, and (if possible) a photo of the issue.
Once verified, your refund will be processed through the original payment method within 5–7 business days.
For any refund-related issues, please reach us at: support@foodvillage.com.bd
